Contact us

For any questions regarding our products or for assistance with your order, please email at support@Keyprodesk.com and we’ll back as soon as possible.
If you are emailing about your order, please make sure to include the order number or the email address used at checkout in your message. Thank you!

Q: Where can I find the serial number or license key I just purchased?

A: License keys/serial numbers are emailed out within 30 minutes of purchase during normal business hours (6am – 5pm Pacific Time). After hours licenses are emailed up to 2 hours after purchase before 8pm Pacific Time. Remaining licenses will be emailed the following morning. For orders placed on a weekend after 8pm Pacific Time, licenses are filled the next day by noon.

Volume or subscription products can take anywhere from 3-5 business days to fulfill.

Q: How do I download my program?

A: Download links are contained within the email containing the license from support@Keyprodesk.com

Q: How do I get help with my installation?

A: Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, You can write support@Keyprodesk.com for assistance.

Q: I haven’t received a receipt with my purchase and I cannot login with my email what do I do?

A: Typically when this happens there is a typo in the email submitted at check out. You can write support@Keyprodesk.com for assistance.

Q: I accidentally deleted the email with my download information how can I recover it?

A: You can write support@Keyprodesk.com for assistance.